Knowledge Base
Glossary
Plain-English definitions for the terminology used across HengHeng2.
- AML
- Anti-Money Laundering – rules and procedures that prevent the platform from being used for illegal money transfers.
- Bet Max
- The highest bet you can place per spin or round, often required to qualify for certain jackpots.
- Bonus Round
- An extra game or set of features that reward you with extra prizes, triggered by specific symbols.
- Cashback
- A portion of your losses returned to you, usually as a bonus with wagering conditions.
- Deposit Bonus
- Extra funds added to your deposit, often expressed as a percentage (e.g., 100% up to a certain amount).
- Free Spins
- A set of spins granted by the game or bonus that let you play without placing your own bets.
- House Edge
- The mathematical advantage the casino holds in a game, expressed as a percentage of each bet.
- Instant Play
- A way to play games directly in your browser without downloading any software.
- KYC
- Know Your Customer – the process of verifying a player's identity to prevent fraud and meet legal obligations.
- Live Dealer
- Real-time video streaming of a human dealer handling table games like blackjack or roulette.
- Loyalty Points
- Points earned each time you play, which can be exchanged for bonuses, free spins, or other rewards.
- Minimum Deposit
- The smallest amount of money you must add to your account to claim a bonus or start playing.
- Mobile-First
- Design approach that optimizes the gaming experience for smartphones and tablets before desktops.
- Multiplier
- A factor that increases your win by a set amount, e.g., a 3× multiplier triples the prize.
- No-Deposit Bonus
- A small bonus credited just for signing up, allowing you to try games without spending your own money.
- Payline
- A predetermined line across the reels where matching symbols must land to produce a win.
- Progressive Jackpot
- A prize pool that grows each time the game is played and can be won randomly or via a special combination.
- RNG
- Random Number Generator – the software that ensures each game outcome is completely random and fair.
- RTP
- Return to Player (RTP) is the percentage of total bets a game pays back to players over time.
- Scatter Symbol
- A special symbol that can trigger bonuses or free spins regardless of its position on the reels.
- Self-Exclusion
- A player-initiated tool that temporarily blocks your account to help you stop gambling.
- Volatility
- Volatility tells how often and how much a slot can pay out; high volatility means bigger but rarer wins.
- Wagering Requirement
- A condition that says how many times you must bet the bonus amount before you can withdraw any winnings.
- Wild Symbol
- A symbol that replaces other symbols to create winning combinations, like a joker in cards.
- Withdrawal Limit
- The maximum amount you can take out of your account within a given time period.